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RAG & Retrieval

Answers your users can act on

Most document systems answer plausibly and wrongly. So the work starts in your index.

Book a readiness reviewAI Evaluation
  • What gets indexed, and in what pieces
  • What the model may say when the index has nothing
  • A source your users can open on each answer
  • A suite that scores answers against your documents

Example record

An answer you can check

Each answer carries the passages it came from. Your users can check it themselves.

When the index has nothing, the answer says so.

answer · traceSample log

  • Question scoped

    claims policy, version in force

    Done

  • Passage from the current policy

    opens at the clause

    Cited

  • Superseded policy

    filtered out by version

    Excluded

  • Overseas claims

    the index has nothing on it

    To a person

Why a plausible answer is the dangerous one

A wrong answer that sounds right costs more than no answer, because nobody checks it.

  • Chunks cut through the middle of a table

  • A superseded policy ranked above the current one

  • An answer stitched from 2 documents that disagree

  • A confident reply when the index had nothing

Capabilities

Most of it happens before the question

The model is the last step. Your answers depend on the 4 before it.

01Indexing by document structureSplit on headings, tables and clauses, so a passage keeps its meaning.
02Version and scope filtersA superseded document stays out of the answer. Each user sees only what they may read.
03Citations that open the sourceEach answer points to its passage, so your reader can check it.
04A refusal pathWhen the index has nothing, the system says so and routes the question to a person.

Model

What we fix, and what you decide

What we fix

  1. F1An evaluation suite built from your documents
  2. F2A citation on each answer
  3. F3A defined answer for nothing found

What you decide

  1. C1Which documents go in, and who may see them
  2. C2Vector store and hosting
  3. C3When an answer goes to a person

Related

Where to go next

Next step

Send us 3 questions it gets wrong.

We trace each one to the index. You decide which fix to fund first.

Book a readiness review →